1 November 2025. A New Era for Aged Care in Australia
New rights. New responsibilities. New risks. Is your organisation ready?
From 1 November 2025 the new Aged Care Act will replace the 1997 legislation, introducing a rights-based framework, far stronger enforcement powers, and tougher compliance requirements for providers
The compliance challenge
For aged care organisations, the burden is significant:
-
Meeting higher quality and safety standards across all services
-
Managing cultural safety and diversity requirements in a way that goes beyond policy on paper
-
Implementing robust whistleblower protections and clear reporting pathways
-
Demonstrating compliance with regulators through documented, auditable processes
Trying to manage these obligations internally is complex, time-consuming, and risky. If reporting systems are fragmented or complaints are mishandled, your organisation faces regulatory penalties, reputational damage, and loss of trust from families and the community.
How we help
Protect your most valuable assets with our industry-leading Speak Up Hotline program
We help aged care organisations create safe speak-up cultures with our independent and externally managed Speak Up Integrity Hotline programs. With us as your single point of contact, reports are triaged and routed to the right people in your organisation. This prevents issues from falling through the cracks and ensures timely, compliant responses.
Clients choose us because of our deep experience in whistleblowing, our leading technology platform, and our passion for building safe, ethical workplaces. It’s these qualities that set Core Integrity apart as the trusted partner for aged care providers navigating reform.
Experience matters
When it comes to creating a safe speak-up culture, experience counts
We understand that every organisation is different. Our team works with you to design, implement, and manage the best hotline program for your needs from a legislative, operational, and cultural perspective.
Our whistleblower and integrity programs provide an independent and centralised trusted front door for your staff, contractors, and families. Concerns can be raised early, safely, and without fear. We build rapport, display empathy, and ensure people feel comfortable to speak up.
As your long-term integrity partner, we support you in building a positive culture that reduces risk, improves retention, and meets the expectations of the new Aged Care Act.
Leading technology
To foster a safe speak-up culture, you need the right tools in the right hands
Our Speak Up Hotline is powered by the Core+ Platform, providing:
24/7 mobile-enabled access for staff, families, and contractors
Secure two-way communication, including with anonymous reporters
A built-in case management system with audit-ready records
Customisable features to meet aged care’s unique compliance requirements
This technology, combined with our expertise, ensures your organisation can confidently meet the strict expectations of the new Act.
Why act now?
You can’t leave compliance and culture to chance
The new legislation will hold aged care providers to higher standards than ever before. Compliance is onerous if you try to manage it in-house, and the risks of getting it wrong are serious.
By partnering with Core Integrity you gain:
A single, independent point of contact for all concerns
Assurance that every report is handled professionally and lawfully
Support in meeting regulatory obligations without overburdening internal teams
Confidence that your organisation is prepared for the new Aged Care Act
