The Ingenia Whistleblower Hotline  is an independent and externally managed hotline for you to speak up and report any actual or suspected issue, wrongdoing or illegal activity that may be occurring that has the potential to impact you, your colleagues, our customers or the organisation as a whole. 

The Ingenia Whistleblower Hotline is for all employees, contractors, suppliers (volunteers, players etc) to use to speak up and report any actual or suspected issue. It complements existing internal reporting channels and provides you with a safe, simple and secure way to speak up. 

We believe that all of our employees play an important role in upholding our values and in helping us achieve our mission. Central to that is empowering our people to speak up when they see or suspect something that isn’t quite right and that has the potential to impact them, one of their colleagues, our customers or the organisation as a whole. We are committed to fostering a safe speak up culture and supporting our people when they speak up. The Ingenia Whistleblower Hotline is a testament to that commitment and provides all of our people with another tool to use should they wish to raise a concern. The Ingenia Whistleblower Hotline is designed to complement, and not replace, our existing internal channels for speaking up that include speaking to your Manager, one of the executive team or the People and Culture team. 

No. The Ingenia Whistleblower Hotline has been implemented to complement, but not replace, our existing internal reporting mechanisms and using it is completely voluntary. We understand that every issue and concern is different, and as such we want to provide as many options as possible for our people to speak up if they feel something isn’t quite right. The Ingenia Whistleblower Hotline provides a number of additional reporting channels, including a secure online platform for our people to speak up both confidentially and anonymously. 

The Ingenia Whistleblower Hotline enables you to speak up and report a wide range of concerns or issues. Common issues include fraudulent behaviour, corrupt behaviour, adverse behaviour or misconduct, legal or regulatory non-compliance, questionable account and auditing practices – to name a few.

The Ingenia Whistleblower Hotline is independently managed by our integrity partners, Core Integrity. The team from Core Integrity are trained in dealing with complex and sensitive disclosure issues. It is recognised that, at times, people may not feel comfortable raising an issue in person or with those who they work with. The Ingenia Whistleblower Hotline provides you with a number of secure reporting channels and enables you to speak to a trained expert to raise an issue or concern early whilst having your confidentiality or identity (should you choose) protected.

Our Ingenia Whistleblower Hotline provides you with a number of channels to make a report such as secure online reporting form accessible via QR code and weblink, phone, email and traditional mail. You can choose the reporting channel that suits you best, based on the issue you wish to report. Regardless of what channel you use to make your report, all reports are treated in the strictest of confidence and are entered into our secure online reporting platform to provide. Our secure reporting platform provides you with the ability to engage in secure, two-way communications with those who are reviewing your report and provides so you can receive status updates and provide more information if required.  

After the friendly team at Core Integrity finish taking down all of the details of your report, and assisting you in gaining access to your report via the secure online platform, they will prepare a detailed Summary Report. Both your online report and the detailed Summary Report will be referred to the appropriate person within the organisation for review, and where appropriate, further action. You are encouraged to retain your Report ID and password and to monitor the progress of your report. Should you wish to follow up on the status of your report, ask a question or provide further information, you are encouraged to do this via the secure online reporting platform. 

Depending on the information provided and the nature of the report, Ingenia will then consider the most appropriate course of action. Every report is different, and not all reports require an investigation. Ingenia will review the report in detail, consider the information and any other information that may be available in determining the most appropriate course of action. Ingenia will follow any existing internal policies and procedures that exist in formulating their response to appropriately deal with, and resolve the matter. 

Sometimes it may be deemed appropriate to commence an investigation. An investigation may be undertaken internally or may be outsourced to a suitably qualified and experienced investigator. 

We may also use the information from reports to understand what are common themes, trends and issues occurring across the organisation and may use this information to support ongoing education and welfare initiatives for the benefit of our people.

All reports received by the Ingenia Whistleblower Hotline are treated in the strictest of confidence. Your identity, and the information you provide, will be treated in confidence and only shared with select people internally who are responsible for reviewing and receiving such matters. Importantly, your identity and the information you supply will only be shared with your consent. 

If you wish to remain anonymous you may do so. Should you wish to remain anonymous, you are encouraged to make your report via the secure online platform and to monitor the progress of your report. 

In some circumstances, either Core Integrity or Ingenia may be required by law to share the details of your report, such as in mandatory reporting circumstances. In these circumstances, you will be advised of such at the time of either making your report to Core Integrity or by a member of Ingenia who has been assigned your report for further review and action. 

If you don’t feel comfortable in providing your details and information in these circumstances, you should advise the Core Integrity team. 

All reports received via the Ingenia Whistleblower Hotline are recorded in our secure online platform. Regardless of which channel you use to speak up, you will be given a unique Report ID and password that enables you to directly access your report at any time. You are encouraged to retain your Report ID and password to enable you to login and check on the status and progress of your report. 

Our secure online platform enables you to engage in secure, two-way communications with the Core Integrity team and those who have been assigned internally to your report. This secure two-way communication is perfect for asking questions, receiving updates and even providing more information in support of your report. 

Sometimes people don’t feel comfortable speaking to their manager or to another internal department when reporting an issue or concern. The Ingenia Whistleblower Hotline provides an additional mechanism, external to the organisation, for people to speak up, to feel safe and to have their report and identity treated in confidence. If you don’t feel comfortable speaking up via your existing internal channels, then the Ingenia Whistleblower Hotline is for you. All reports are treated in the strictest confidence and can be kept anonymous if you want (see below for further detail).

Yes. The Ingenia Whistleblower Hotline program uses the latest in secure, anonymous two-way communications so you don’t have to provide your name and other details if you don’t feel comfortable doing so.