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VicTrack Speak Up Integrity Hotline
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Speak Up Integrity Hotline
The Speak Up Integrity Hotline is an independent and externally managed hotline provided by specialist service provider, Core Integrity.
The Speak Up Integrity Hotline is for all employees (past and present), contractors, suppliers, customers and stakeholders to use to report any actual or suspected issues, wrongdoing or illegal conduct that may be occurring that is impacting you, your colleagues, or the organisation itself.
The team from Core Integrity are trained in dealing with complex and sensitive issues and all matters are treated in the strictest of confidence.
There are a number of ways that you can report issues or concerns at VicTrack. However, at times, you may not feel comfortable speaking up via existing internal channels. This is why we have set up the Speak Up Integrity Hotline to ensure you can choose the best method to speak up and report concerns.
The Speak Up Integrity Hotline can also be used anonymously if you prefer to keep your identity protected.
Why speak up?
Speaking up is the right thing to do. When you see or suspect that something isn’t quite right, we encourage you to report it as soon as possible. By reporting any issues or concerns early you are providing VicTrack the opportunity to assess your report and take the appropriate action required. By speaking up early when something doesn’t seem right, you are not only protecting yourself, but you are also protecting your colleagues and the organisation itself.
When should you speak up?
We all know when we see something that doesn’t seem quite right. If you see or suspect wrongdoing, illegal or unethical conduct in the workplace we encourage you to report it as soon as possible.
Our people are our greatest asset. We can’t take action on wrongdoing if we don’t know about it, so we encourage you to report anything you see or hear that doesn’t seem right.
How do I speak up?
At VicTrack, we have a number of ways in which you can speak up and report a concern. These include speaking to your manager or speaking directly to the People & Culture Business Partners. On matters relating to ethics and integrity, you should speak with VicTrack’s dedicated Fraud and Corruption officer and Public Interest Disclosure Coordinator, VicTrack General Counsel, Olivia Jones.
We recognise, however, that sometimes you may not feel comfortable with one of those options and that is why we created the Speak Up Integrity Hotline. Reports and concerns can be made online via Core Integrity’s secure reporting platform, the QR code, by telephone, email or post. You can remain anonymous when making a report to the Speak Up hotline. All reports are treated in the strictest of confidence and are referred to the appropriate area by the Core Integrity team for review and action as deemed appropriate.
Make a report
We provide you with a number of secure reporting channels to make a report. Choose the channel that suits you best.
Follow up a report
Want to follow up on a report or provide further information? Click here to be taken to the login page.
FAQs
Got a question about the Speak Up Integrity Hotline and how it works? We have you covered. Check out our handy FAQs.
Make a report online
Speaking up and making a report online is simple, safe and secure. Simply use the QR code or web link to access Core Integrity’s secure online platform where you can submit your report.
In making your report, you may choose to provide your name or choose to remain anonymous. Please note that sometimes anonymous reports can be more difficult to investigate. Should you wish to remain anonymous, we encourage you to use our secure online platform to ensure you can receive important updates and provide more information if required. All reports will be treated in the strictest of confidence.
The secure online platform enables you to enter your email address whilst still remaining anonymous. Your email address will be stored securely in the platform and neither the team at Core Integrity or VicTrack will ever see it. At the conclusion of your report being assessed and reviewed, your email address will be automatically deleted.
Download the ‘How to submit a report online’ guide if you want more information on making an online report.
Make a report via phone
Should you wish to make a report via phone, please call 1800 960 889. One of the friendly Core Integrity team will be happy to speak with you, answer any questions you may have and importantly, take down details of your report.
The team at Core Integrity is focused on ensuring that you are supported throughout the process of speaking up. The team will spend time with you to listen and we encourage you to share as much or little as you feel comfortable with based on your situation.
1800 960 889
Make a report via email
Should you wish to submit your report via email, please send it to [email protected]. One of Core Integrity’s friendly team will be in touch with you shortly.
You can also make your report via Core Integrity’s secure online platform. Please refer to the section on ‘Make a report online’.
All reports are treated in the strictest confidence, regardless of how they are submitted and are entered into the secure online reporting platform.
Make a report via mail
You can submit a report via post if you prefer. Simply post your letter to PO Box 895 Darlinghurst NSW 1300 and mark to the attention of the VicTrack Speak Up Hotline.
Please note that it may take a little longer for the Core Integrity team to receive and acknowledge your report should you send it via post. Additionally, submitting your report via post makes it more difficult for Core Integrity to communicate with you in a timely manner.
PO Box 895 Darlinghurst NSW 1300
Follow up a report
If you wish to follow up on the status or progress of a report you’ve submitted, or you wish to provide more information, you can access your report here. Simply use the QR code or click on the link and you will be taken to our secure reporting platform where you will be asked to enter your Report ID and your password.
FAQs
The Speak Up Integrity Hotline is an independent and externally managed hotline for you to speak up and report any actual or suspected issue, wrongdoing or illegal activity that may be occurring that has the potential to impact you, your colleagues, our customers or the organisation as a whole.
VicTrack has a number of ways in which you can speak up and report a concern. Employees can speak to their manager or with the People & Culture Business Partners.
On matters relating to ethics and integrity, contact can be made with VicTrack’s dedicated Fraud and Corruption officer and Public Interest Disclosure Coordinator, Olivia Jones.
The Speak Up Integrity Hotline is for anyone with an association with VicTrack to use to speak up and report any actual or suspected issue. It complements existing internal reporting channels and provides you with a safe, simple and secure way to speak up.
At VicTrack, we are proud to uphold the highest standards of accountability, ethics and integrity. We provide a safe environment where employees (past and present), contractors, suppliers, customers and stakeholders are treated fairly and with respect. We promote productive relationships that are free from discrimination, harassment, victimisation, and bullying.
Our people are our greatest asset. Everyone is empowered to speak up when they see or suspect something that isn’t quite right. We are committed to fostering a safe speak up culture and supporting our people and anyone associated with VicTrack when they speak up.
The Speak Up Integrity Hotline (or Speak Up hotline) is an addition to the existing channels at VicTrack for people to speak up, which includes speaking with your manager or the People & Culture team if you’re an employee. The hotline provides another option so that people can choose the best method to report concerns.
No. The Speak Up Integrity Hotline (or Speak Up hotline) is an addition to the existing channels at VicTrack for people to speak up. It does not replace our existing internal reporting mechanisms but it provides another option so that people can choose the best method to report concerns.
The Speak Up hotline is independently managed by a specialist service provider, Core Integrity and provides another way for people to speak up confidentially and anonymously.
The Speak Up Integrity Hotline enables you to speak up and report a wide range of concerns or issues, including fraud, theft, bribery and corruption, breaches of policy, conflicts of interest, bullying and harassment – to name a few. Employees should refer to VicTrack’s policies.
The Speak Up Integrity Hotline is independently managed by a specialist service provider, Core Integrity. The team from Core Integrity is trained in dealing with complex and sensitive disclosure issues. We recognise that, at times, people may not feel comfortable raising an issue in person or with those who they work with. The Speak Up Integrity Hotline provides you with a number of secure reporting channels and enables you to speak to a trained expert to raise an issue or concern early whilst having your confidentiality or identity (should you choose) protected.
The VicTrack Speak Up Integrity Hotline provides you with a number of channels to make a report, including a secure online reporting form accessible via QR code and weblink, phone, email and post, for you to choose one that suits you best.
Regardless of the channel you use to make your report, all reports are treated in the strictest of confidence and are entered into Core Integrity’s secure online reporting platform to provide. The secure reporting platform provides individual’s who have made a report with the ability to engage in secure, two-way communications with those who are assessing your report and for you to provide more information if required.
After the team at Core Integrity finish taking down all of the details of your report, and assisting you in gaining access to your report via the secure online platform, they will prepare a detailed Summary Report. Both your online report and the detailed Summary Report will be referred to the appropriate person within VicTrack for assessment, review, and where appropriate, further action. You are encouraged to retain your Report ID and password and to monitor progress of your report. Should you wish to follow up on the status of your report, ask a question or provide further information, you can do so via the secure online reporting platform.
Depending on the information submitted and the nature of the report, VicTrack will consider and assess the most appropriate course of action, by following its internal policies and procedures. This may involve further investigation, however, every report is different, and not all reports require an investigation.
We may also use the information from reports to understand if there are common themes, trends and issues across the organisation and may use this information to support ongoing education and/or initiatives for the benefit of the organisation.
All reports received by the Speak Up Integrity Hotline are treated in the strictest of confidence. It will only be shared with select people within VicTrack who are responsible for reviewing and receiving such matters. Importantly, your identity and the information you supply will only be shared with your consent.
If you wish to remain anonymous, you are encouraged to make your report via the secure online platform and to monitor progress of your report.
In some circumstances either Core Integrity or VicTrack may be required by law to share the details of your report, such as in mandatory reporting circumstances. In these circumstances you will be advised at the time of you either making your report to Core Integrity or by a member of VicTrack who has been assigned your report for further review and action.
If you don’t feel comfortable in providing your details and information in these circumstances, you should advise the Core Integrity team.
All reports via the Speak Up Integrity Hotline are recorded in Core Integrity’s secure online platform. Regardless of which channel you use to speak up, you will be given a unique Report ID and password that enables you to directly access your report at any time. You are encouraged to retain your Report ID and password so that you can login and check on the status and progress of your report at any time.
You can also engage in secure, two-way communications with the Core Integrity team and those who have been assigned internally to your report via the secure online platform. This secure two-way communication is perfect for asking questions, receiving updates or to provide more information.
Sometimes people may not feel comfortable speaking to their manager or to someone within VicTrack when reporting an issue or concern. All reports are treated in the strictest confidence and can be kept anonymous if you want (see below for further detail).
The Speak Up Integrity Hotline also provides a mechanism for people who don’t work at VicTrack to speak up.
Yes. The Speak Up Integrity Hotline allows for secure, anonymous two-way communications so you don’t have to provide your name and other details if you don’t feel comfortable doing so.
