YourCall is an independent and externally managed hotline for you to speak up and report any actual or suspected issue, wrongdoing or illegal activity that may be occurring that has the potential to impact you, your colleagues, our customers or the organisation as a whole.

Yes. We use the latest in secure, anonymous two-way communication so you don’t have to provide your name and other details if you don’t feel comfortable doing so.

YourCall is for all employees and stakeholders to report any actual or suspected issue. It complements existing internal reporting channels and provides you with a safe, simple and secure way to speak up.

YourCall has been introduced to provide you with an independent, external pathway to make a report or complaint, with the option to remain anonymous. We want you to come forward if you have any concerns about harmful or unlawful conduct.

When you come forward, you provide Hastings Deering with important information that enables action to be taken to prevent further harm. You are not only helping yourself be safer, you’re helping keep Hastings Deering’s workplace safe. It also helps Hastings Deering become aware of potential risks and monitor for trends so that issues can be identified and remediated early.

No. YourCall has been implemented to complement, but not replace, our existing internal reporting mechanisms and using it is completely voluntary. We understand that every issue and concern is different, and as such we want to provide as many options as possible for our people to speak up if they feel something is not quite right. YourCall provides a number of additional reporting channels, including a secure online platform for our people to speak up both confidentially and anonymously.

YourCall enables you to speak up and report a wide range of concerns or issues. Common issues include fraud, theft, bribery and corruption, breaches of policy, conflicts of interest, bullying and harassment – to name a few. You should refer to Hastings Deering‘s Whistleblower Policy and any other policies that discuss conduct issues.

YourCall is independently managed by our integrity partners, Core Integrity. The team from Core Integrity is trained in dealing with complex and sensitive disclosure issues. It is recognised that, at times, people may not feel comfortable raising an issue in person or with those who they work with. YourCall provides you with a number of secure reporting channels and enables you to speak to a trained expert to raise an issue or concern early whilst having your confidentiality or identity (should you choose) protected.

You can make a report to YourCall with a secure online form, by email, by phone or by post. This allows you to choose the reporting channel that suits you best, based on the issue you wish to report. Regardless of which way you use to make your report, all reports are treated in the strictest of confidence and are entered into a secure online reporting platform. Our secure reporting platform provides you with the ability to engage in secure, two-way communication with those who are reviewing your report, providing you with status updates and more information if required.

After Core Integrity has recorded all the details of your report and assisted you in gaining access to your report via the secure online platform, they will prepare a detailed Summary Report. Both your online report and the detailed Summary Report will initially be referred to an appropriate Hastings Deering for review, triage, and where appropriate, further action. You are encouraged to retain your Report ID and password and to monitor progress of your report. Should you wish to follow up on the status of your report, ask a question or provide further information, you are encouraged to do this via the secure online reporting platform.

All reports received by YourCall are recorded in our secure online platform. Regardless of which channel you use to speak up, you will be given a unique Report ID and password that enables you to directly access your report at any time. You are encouraged to retain your Report ID and password to enable you to login and check on the status and progress of your report.

Our secure online platform enables you to engage in secure, two-way communications with the Core Integrity team and those who have been assigned internally to your report. This secure two-way communication is perfect for asking questions, receiving updates and even providing more information in support of your report.

All reports received by YourCall are treated in the strictest of confidence. Your identity, and the information you provide, will be treated in confidence and only shared with select people internally who are responsible for reviewing and receiving such matters. Importantly, your identity and the information you supply will only be shared with your consent. If you wish to remain anonymous you may do so. Should you wish to remain anonymous, you are encouraged to make your report on our secure online platform and to monitor progress of your report.

In some circumstances either Core Integrity or Hastings Deering may be required by law to share the details of your report, such as in mandatory reporting circumstances. In these circumstances you will be advised of such at the time of either making your report to Core Integrity or by a member of Hastings Deering who has been assigned your report for further review and action. If you don’t feel comfortable in providing your details and information in these circumstances, you should advise the Core Integrity team.

All reports received by YourCall are recorded in our secure online platform. Regardless of which channel you use to speak up, you will be given a unique Report ID and password that enables you to directly access your report at any time. You are encouraged to retain your Report ID and password to enable you to login and check on the status and progress of your report.

Our secure online platform enables you to engage in secure, two-way communications with the Core Integrity team and those who have been assigned internally to your report. This secure two-way communication is perfect for asking questions, receiving updates and even providing more information in support of your report.

Sometimes people don’t feel comfortable speaking to their manager or to another internal department when reporting an issue or concern. YourCall provides an additional way, external to the organisation, for people to speak up, feel safe and have their report and identity treated in confidence. If you do not feel comfortable speaking up via your existing internal channels, then YourCall is for you. All reports are treated in the strictest confidence and can be kept anonymous should you choose this option.