The Complaints Line is an independent and externally managed mechanism for you to speak up and report concerns you have about any conduct or actions you consider inappropriate or wrong. Concerns might be about , for example, bullying, harassment, discrimination racism, work health and safety matters, or fraud. These concerns may be impacting you, others, or the organisation.

All Commission employees can use the Complaints Line to speak up and report any conduct or actions they consider to be inappropriate or wrong. It complements existing internal reporting channels and provides another way to raise concerns that is safe, simple and secure

The Productivity Commission is committed to the highest standards of integrity and ethical conduct. In this context, we place great importance on encouraging and supporting people to speak up about any issue or conduct that concerns them. The Complaints Line provides another way to raise concerns about any conduct or actions which you consider inappropriate or wrong.

No. The Complaints Line complements, but does not replace, our existing internal channels for speaking up. We understand that every issue and concern is different, and as such we want to provide as many options as possible for people to speak up.

You can report concerns you may have about any conduct or actions which you consider inappropriate or wrong. Such concerns may be about, for example, bullying or harassment, discrimination, racism, work health and safety matters, privacy, or fraud.

The Complaints Line is independently managed by Core Integrity. The team from Core Integrity are trained in dealing with complex and sensitive concerns and issues. It is recognised that, at times, people may not feel comfortable raising an issue in person or with those who they work with. The Complaints Line provides you with a number of secure reporting channels and enables you to raise an issue or concern confidentially, and anonymously if you wish.

The Complaints Line provides you with a number of channels to make a report – via a secure online reporting form accessible via QR code and weblink, phone, email and traditional mail. You can choose the reporting channel that suits you best.

Regardless of what channel you use, all reports are treated in strict confidence and are entered into our secure online reporting platform. This platform provides you with the ability to engage in secure, two-way communications with those who are reviewing your report and a facility for you to receive status updates and provide more information if required.

After the team at Core Integrity finish taking down all of the details of your report and assisting you in gaining access to your report via the secure online platform, they will prepare a detailed summary report. Both your online report and the detailed summary report will be referred to the Commission for review, and where appropriate, further action. You are encouraged to retain your Report ID and password and to monitor progress of your report. Should you wish to follow up on the status of your report, ask a question or provide further information, you are encouraged to do this via the secure online reporting platform.

Depending on the information provided and the nature of the report, the Commission will consider the most appropriate course of action. Every report is different, and not all reports require an investigation. The Commission will review the report in detail, consider the information provided, and any other relevant information that may be available and decide on the most appropriate course of action in the circumstances.

Sometimes it may be deemed appropriate to commence a formal investigation. Such an investigation may be undertaken internally or externally by a suitably qualified and experienced investigator.

We will also use the information from reports to help us identify any common themes or patterns in the types of concerns being raised over time. This may help us identify any wider or more systemic issues which might be happening in our workplace and introduce measures to address these.

All reports received by the Complaints Line are treated in strict confidence. Your identity, and the information you provide, will be treated in confidence and only shared only with people in the Commission who have responsibility for reviewing and consideringsuch matters. Importantly, your identity and the information you supply will only be shared with your consent.

If you wish to remain anonymous you may do so. Should you wish to remain anonymous, you are encouraged to make your report via the secure online platform and to monitor progress of your report.

In some circumstances either Core Integrity or the Commission may be required by law to share the details of your report, such as in mandatory reporting circumstances. In these circumstances you will be advised of this either at the time of making your report to Core Integrity or by a member of the Commission who has been assigned your report for further review and action.

If you don’t feel comfortable in providing your details and information in these circumstances, you should advise the Core Integrity team.

All reports received via the Complaints Line are recorded in our secure online platform. Regardless of which channel you use to speak up, you will be given a unique Report ID and password that enables you to directly access your report at any time. You are encouraged to retain your Report ID and password to enable you to login and check on the status and progress of your report.

Our secure online platform enables you to engage in secure, two-way communications with the Core Integrity team and those who have been assigned internally to your report. This secure two-way communication can be used for asking questions, receiving updates and even providing more information in support of your report.

Sometimes people don’t feel comfortable using internal channels to report an issue or concern. The Complaints Line provides an additional mechanism, external to the organisation, for people to speak up, have their report and identity treated in confidence, and remain anonymous if they wish (see below for further detail).

Yes. The Complaints Line uses the latest in secure, anonymous two-way communications so you don’t have to provide your name and other details if you don’t feel comfortable doing so.